Via Messages, the client and the firm communicate directly inside the customer portal – as a live chat, without detouring through separate emails.
Start a chat
The Messages area bundles the conversations. Start a new chat in the top right: enter an email and click + Add chat.
Communicate
New messages appear in real time; unread ones are counted on the dashboard under New Messages. This keeps questions about documents or tasks right next to the case – transparent for both sides.