Our support team is here to help you with all questions and problems – by email or phone.
By email
Simply send us a message to support@aktenplatz.de. Please describe your issue as precisely as possible – the more precise your description, the faster we can offer you a solution.
By phone
You can reach us at +49 89 21542631. Our telephone line is open during our business hours (Monday to Friday, 9am to 5pm).
What to have ready
To help us assist you quickly, please have the following information ready:
- your customer data (name, customer number, etc.),
- a detailed description of the problem or question,
- if necessary, error messages or screenshots to illustrate the problem.
We aim to handle your inquiries quickly and professionally. For more complex issues it may take a little longer to find a comprehensive solution – thank you for your understanding.